{
  "name": "Support Ticket Triage",
  "nodes": [
    {
      "parameters": {
        "path": "support-ticket-triage",
        "responseMode": "lastNode",
        "options": {}
      },
      "id": "support-ticket-triage-1",
      "name": "Webhook",
      "type": "n8n-nodes-base.webhook",
      "typeVersion": 1,
      "position": [
        0,
        0
      ],
      "notes": "Support-Anfragen klassifizieren, priorisieren und an den richtigen Kanal routen."
    },
    {
      "parameters": {},
      "id": "support-ticket-triage-2",
      "name": "Set",
      "type": "n8n-nodes-base.set",
      "typeVersion": 1,
      "position": [
        260,
        0
      ]
    },
    {
      "parameters": {
        "conditions": {
          "string": [
            {
              "value1": "={{ $json.status || \"ok\" }}",
              "operation": "isNotEmpty"
            }
          ]
        }
      },
      "id": "support-ticket-triage-3",
      "name": "IF",
      "type": "n8n-nodes-base.if",
      "typeVersion": 1,
      "position": [
        520,
        0
      ]
    },
    {
      "parameters": {},
      "id": "support-ticket-triage-4",
      "name": "HTTP Request",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 1,
      "position": [
        780,
        0
      ]
    },
    {
      "parameters": {},
      "id": "support-ticket-triage-5",
      "name": "Slack",
      "type": "n8n-nodes-base.slack",
      "typeVersion": 1,
      "position": [
        1040,
        0
      ]
    }
  ],
  "connections": {
    "Webhook": {
      "main": [
        [
          {
            "node": "Set",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Set": {
      "main": [
        [
          {
            "node": "IF",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "IF": {
      "main": [
        [
          {
            "node": "HTTP Request",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "HTTP Request": {
      "main": [
        [
          {
            "node": "Slack",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "active": false,
  "settings": {
    "executionOrder": "v1",
    "timezone": "Europe/Berlin"
  },
  "staticData": null,
  "meta": {
    "templateId": "n8nexperten-support-ticket-triage",
    "description": "Support-Anfragen klassifizieren, priorisieren und an den richtigen Kanal routen.",
    "setupSteps": [
      "Ticketquelle anbinden.",
      "Kategorien und Prioritäten definieren.",
      "Routing-Regeln bauen.",
      "Antwort- oder Aufgabenlogik ergänzen."
    ],
    "privacyNotes": [
      "Support-Nachrichten können sensible Informationen enthalten.",
      "Nur notwendige Auszüge in Chat-Tools senden.",
      "Retention im Helpdesk klären."
    ],
    "testPayload": {
      "customer": "Beispiel GmbH",
      "topic": "Ausfall",
      "priority": "urgent",
      "message": "Webhook liefert 500."
    }
  }
}